Everything you should know

Dispute Resolution

The EU Commission provides a platform for out-of-court disputes. This gives consumers the opportunity to clarify any disputes related to your online order without the intervention of a court. The Dispute Settlement Platform is available at the external link http://ec.europa.eu/consumers/odr. We are not willing to participate in a dispute settlement procedure before a recognized consumer arbitration board.

Guarantees

We endeavour to provide information that is as correct and current as possible. However, mistakes may nonetheless be made. Thus, the authors and publishers make no guarantees and assume no liability for the correctness, reliability, completeness and currentness of the information provided. The use of the web site and the information contained on it shall be made at one’s own risk. Changes may be made at any time.

Secure Online Shopping

The www.hotelcard.com shop bears the certificate EHI Geprüfter Online-Shop. In order to bear this seal, we are regularly checked by EHI Retail Institute GmbH for compliance with the criteria of the EHI Code of Conduct. You can see the code of conduct under this link, in German: https://ehi-siegel.de/shopbetreiber/ehi-siegel/pruef-kriterien-bedingungen/pruef-kriterien/.

EHI Certified Online-Shop