How may we help you?

There are lots of ways to get in touch with us:

Do it yourself

You can manage your personal data as
well as your Hotelcard membership online.

Online support

Find answers to your questions in our FAQ
or open a ticket for our Customer Service.

Call Customer Service

0800 101 43 41 in Germany
(free from the fixed network of DTAG)
From abroad: +41 33 550 59 95
Mon-Fri 9:00-12:00, 14:00-17:00

Hotel assistance

Manage your hotel on our Extranet
or register your hotel to join Hotelcard.

Want to know more or need help?
Call Christian Gesslein : +49 711 51 86 09 90
or [email protected]